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Tuesday, May 5, 2020 | History

5 edition of Total quality management found in the catalog.

Total quality management

Arthur R. Tenner

Total quality management

three steps to continuous improvement

by Arthur R. Tenner

  • 316 Want to read
  • 31 Currently reading

Published by Addison-Wesley in Reading, Mass .
Written in English

    Subjects:
  • Total quality management.

  • Edition Notes

    Includes bibliographical references and index.

    StatementArthur R. Tenner, Irving J. DeToro.
    ContributionsDeToro, Irving J.
    Classifications
    LC ClassificationsHD62.15 .T46 1992
    The Physical Object
    Paginationxvii, 266 p. :
    Number of Pages266
    ID Numbers
    Open LibraryOL1540412M
    ISBN 100201563053
    LC Control Number91019024

    Total Quality Management: Key Concepts and Case Studies provides the full range of management principles and practices that govern the quality function. The book covers the fundamentals and background needed, as well as industry case studies and comprehensive topic coverage, making it an invaluable reference to both the novice and the more experienced individual. Total quality management is a structured effort by employees to continuously improve the quality of their products and services through proper feedbacks and research. Ensuring superior quality of a product or service is not the responsibility of a single member.

    May 02,  · Total Quality Management (TQM) works to maintain success by doing what is necessary to deliver satisfaction to customers. Of course, that satisfaction is seeded in employees, processes and the organization at large—long before any product or service reaches its customer. If you agree with the argument that a company is much more likely to produce high quality if all departments are motivated to achieve high quality results then you already have a good understanding of the basic principles of Total Quality Management (TQM). But TQM is not a 'quick fix' or a magic cure.

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It is important to understand this duality of tools (quantitative and decision-making methods) and philosophy (people issues). Book Description. Total Quality Management: Key Concepts and Case Studies provides the full range of management principles and practices that govern the quality function.

The book covers the fundamentals and background needed, as well as industry case studies and comprehensive topic coverage, making it an invaluable reference to both the novice and the more experienced individual.

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